8/8/2023 0 Comments Condor flightsFlight attendant apologized & repeated same comments other Condor flight attendant said on previous flight. On the return flight from Frankfurt to LA on Condor Air the Entertainment monitor on my seat was physically broken & did not operate. She said they routinely apologize to passengers & are embarrassed by the condition of their planes. Flight attendant told me their planes are outdated, missing much needed maintenance, Condor won't spend money on making repairs on their old planes. They offered $100 coupon to purchase one of few items offered on their inflight magazine! A Business class ticket costs 3X Economy my seat was less comfortable than Economy seat. My LA to Frankfurt Business seat did not recline, making it less comfortable than Economy seat that reclines to some degree. Agent said to file a complaint with Condor to get reimbursed for paying twice for Business seats. I said I had to pay twice for Business seat from Frankfurt to Barcelona (& returning flight). Upon checking in at the LAX Condor counter, I mentioned additional fee I had to pay to upgrade 2nd portion of my flight. I paid Lufthansa additional $640 for mine & my daughter’s seats. I Contacted Lufthansa & was told Condor only books economy w/ them & I will have to pay additional fee to get Business seats for remaining part of trip. Told them I did not choose Lufthansa & did not buy my tickets from Lufthansa but Condor did & they falsely advertised a full Business-Class seat. They said they have no control what type of seats their Lufthansa partner assigns & I must take this w/ Lufthansa. I contacted Condor to complain they advertised full flight as Business but part of received itinerary is Economy. Received following itineraries: LAX to Frankfurt Condor Business, Frankfurt to Barcelona Economy with Lufthansa (their chosen partner). ✅ Trip Verified | Booked & paid on Condor Air Website 2 roundtrip Business Class Seats from Los Angeles to Barcelona via Frankfurt. I would not necessarily upgrade to Prime seats again as other seats in business were equally good. Overall good experience and certainly cheapest transatlantic business fare I could find. Just a mass of people trying to board all at once. No sense of organization or dedicated boarding calls for each group. I upgraded to Prime Seat and had so much space especially in lie flat position. Comfortable pod seats with plenty of space and felt fairly private. Great long haul business class hard product. Cold appetizers were nicer than the hot meals but overall no complaints. Crew were efficient if not overly friendly. Lovely livery and the plane still smell new. Toronto to Frankfurt then Austrian Airlines to Vienna Fare Class: Business (Upgraded to Prime Seat) Nice new A330neo plane. ✅ Trip Verified | Mostly a great experience.
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